MexicanDrip.com

Effective Date: January 15, 2026
Last Updated: January 15, 2026

OUR COMMITMENT

At MexicanDrip, we want you to be completely satisfied with your purchase. If you're not 100% happy with your order, we're here to help! This Return and Refund Policy explains our process for returns, exchanges, and refunds.

Questions? Contact us at [email protected]

1. 30-DAY RETURN POLICY

1.1 Return Window

You have 30 days from the date of delivery to initiate a return for a full refund.

Important: The 30-day period begins on the delivery date, not the purchase date.

1.2 Eligible Items

Items must meet the following conditions to be eligible for return:

  • ✅ Unworn and unwashed
  • ✅ In original condition with all tags attached
  • ✅ In original packaging (if applicable)
  • ✅ No signs of wear, damage, or alterations
  • ✅ No stains, odors, or pet hair

1.3 Non-Returnable Items

The following items cannot be returned:

  • ❌ Items returned after 30 days
  • ❌ Items marked as "Final Sale" or "Clearance"
  • ❌ Gift cards or e-gift cards
  • ❌ Items without original tags
  • ❌ Worn, washed, or damaged items
  • ❌ Items returned without a Return Authorization (RA) number
  • ❌ Custom or personalized items (if applicable)

2. HOW TO INITIATE A RETURN

Step 1: Contact Us

Email [email protected] with the following information:

  • Your order number
  • Item(s) you wish to return
  • Reason for return (optional but helpful)
  • Photos (if item is defective or damaged)

Step 2: Receive Return Authorization

We'll respond within 24 hours (business days) with:

  • Return Authorization (RA) number
  • Return shipping address
  • Return instructions
  • Return shipping label (for defective/incorrect items only)

IMPORTANT: Do NOT ship your return without an RA number. Returns without RA numbers will not be processed.

Step 3: Pack Your Return

  • Place item(s) in original packaging (if possible)
  • Include RA number on a piece of paper inside the package
  • Write RA number clearly on the outside of the package
  • Securely seal the package

Step 4: Ship Your Return

Return Address: MexicanDrip Returns
[Your warehouse address will be provided with RA number]

Shipping Method:

  • Use a trackable shipping method
  • We recommend purchasing shipping insurance for high-value items
  • Keep your tracking number for your records

Step 5: Refund Processing

Once we receive and inspect your return:

  • We'll send you an email confirmation
  • Refund will be processed within 5-7 business days
  • Refund will be issued to your original payment method

3. RETURN SHIPPING COSTS

3.1 Standard Returns (Change of Mind)

Customer is responsible for return shipping costs.

Cost-Saving Tips:

  • Use USPS First Class or Priority Mail (most affordable)
  • Compare rates at different carriers
  • Use online shipping platforms for discounts

3.2 Defective, Damaged, or Incorrect Items

We cover return shipping costs.

If you received:

  • Wrong item
  • Defective product
  • Damaged item

We will:

  • Provide a prepaid return shipping label
  • Send a replacement at no charge
  • Issue a full refund including original shipping costs

Important: You must report defective, damaged, or incorrect items within 7 days of delivery.

3.3 Exchanges

If you're exchanging for a different size or style:

  • You pay return shipping for the original item
  • We'll ship the new item to you at no charge (free exchange shipping)

4. EXCHANGES

4.1 How to Request an Exchange

Email [email protected] with:

  • Your order number
  • Item you want to exchange
  • New size or style you want
  • Reason for exchange (optional)

4.2 Exchange Process

  1. We'll provide return instructions and RA number
  2. Ship the original item back to us
  3. Once we receive it, we'll ship your new item immediately
  4. You'll receive a tracking number for the new shipment

4.3 Exchange Shipping

  • Your cost: Return shipping for original item
  • Our cost: Shipping for replacement item (FREE)

4.4 Size/Style Availability

If your desired size or style is out of stock:

  • We'll notify you immediately
  • You can choose a different item
  • Or receive a full refund

5. REFUND PROCESS

5.1 Refund Timeline

  • Inspection: 1-2 business days after we receive your return
  • Processing: 5-7 business days
  • Bank Credit: 5-10 additional business days (depending on your bank)

Total Time: Approximately 10-20 business days from when you ship the return

5.2 Refund Method

Refunds are issued to your original payment method:

  • Credit/Debit Card: Refund to original card
  • PayPal: Refund to PayPal account
  • Apple Pay/Google Pay: Refund to original card

5.3 Refund Amount

Standard Returns:

  • Product cost: FULL REFUND
  • Original shipping: NOT refunded
  • Return shipping: Your cost

Defective/Incorrect Items:

  • Product cost: FULL REFUND
  • Original shipping: FULL REFUND
  • Return shipping: FREE (we provide label)

Partial Refunds: If an item is returned not meeting our return conditions (missing tags, signs of wear, etc.), we may issue a partial refund or reject the return.

5.4 Refund Notification

You'll receive an email when:

  • We receive your return
  • Your refund is processed
  • Your refund is issued

5.5 Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank/credit card account
  2. Contact your bank (processing times vary)
  3. Contact your credit card company (may take time to post)
  4. If still not showing, email [email protected]

6. DEFECTIVE OR DAMAGED ITEMS

6.1 Reporting Issues

If your item arrives defective or damaged, you must:

  • Contact us within 7 days of delivery
  • Email [email protected] with:
    • Order number
    • Description of the defect/damage
    • Clear photos showing the issue
    • Photos of packaging (if damaged in transit)

6.2 Resolution Options

We'll offer one of the following:

  • Replacement: We'll send a new item immediately (FREE shipping)
  • Full Refund: Including original shipping costs
  • Partial Refund: If you'd like to keep the item (for minor defects)

6.3 No Return Required

For certain defects or damages, we may offer a refund or replacement without requiring you to return the item.

7. INCORRECT ITEMS

7.1 Our Mistake

If we sent you the wrong item:

  • Contact us immediately at [email protected]
  • Provide your order number and photos of the incorrect item
  • We'll send the correct item right away (FREE shipping)
  • We'll provide a prepaid return label for the wrong item

7.2 Resolution

You won't be charged for:

  • Return shipping
  • Shipping for the correct item
  • Any restocking fees

8. LATE OR MISSING ORDERS

8.1 Order Not Arrived

If your order hasn't arrived within the expected delivery window:

First Steps:

  1. Check your tracking number
  2. Check with neighbors or building management
  3. Verify shipping address in your order confirmation

Contact Us: Email [email protected] with:

  • Your order number
  • Tracking number
  • Delivery address

We'll:

  • Investigate with the carrier
  • File a claim if package is lost
  • Send a replacement or issue a refund

8.2 Package Stolen

If your package shows as "delivered" but you didn't receive it:

  1. Check with neighbors, building management, or household members
  2. Contact the carrier
  3. Email us at [email protected]

We'll work with you to resolve the issue. In cases of theft, we may require a police report.

9. INTERNATIONAL RETURNS

9.1 Return Policy

International customers have the same 30-day return policy as domestic customers.

9.2 Return Shipping

  • Customer is responsible for return shipping costs
  • Use a trackable international shipping method
  • We recommend purchasing insurance

9.3 Customs and Duties

  • Customers are responsible for any customs duties or taxes on returns
  • Refunds do not include customs charges paid at delivery
  • Mark packages as "RETURNED GOODS" to potentially avoid charges

9.4 Processing Time

International returns may take longer to process due to shipping time and customs clearance (allow 4-6 weeks).

10. FINAL SALE ITEMS

10.1 Identification

Final sale items are clearly marked as:

  • "Final Sale"
  • "Clearance - No Returns"
  • "All Sales Final"

10.2 No Returns or Exchanges

Final sale items cannot be returned or exchanged unless:

  • Item is defective
  • We sent the wrong item
  • Item arrives damaged

11. RESTOCKING FEES

We do NOT charge restocking fees for standard returns made within our 30-day return policy and meeting all conditions.

Exceptions: Partial refunds may apply if:

  • Item returned without tags
  • Item shows signs of wear
  • Item returned outside 30-day window (at our discretion)
  • Return not approved in advance (no RA number)

12. SPECIAL CIRCUMSTANCES

12.1 Gifts

If you received an item as a gift:

  • Returns are accepted following standard policy
  • Refund will be issued as store credit
  • Gift giver will not be notified

12.2 Multiple Item Orders

If you ordered multiple items and want to return only some:

  • Follow standard return process
  • Free shipping threshold applies to remaining items
  • If total falls below free shipping minimum, shipping cost will be deducted from refund

12.3 Sale Items

Sale items (not marked "Final Sale") can be returned following our standard policy for full refund of purchase price.

13. QUALITY GUARANTEE

We stand behind the quality of our products. If you experience any quality issues (fading, shrinking, seam issues) after normal wear and proper care:

  • Contact us at [email protected] within 90 days of purchase
  • Provide photos of the issue
  • Include proof of purchase

We'll evaluate each case individually and may offer:

  • Replacement
  • Store credit
  • Refund (at our discretion)

14. FRAUDULENT RETURNS

To protect our business and honest customers, we monitor return patterns. We reserve the right to refuse returns or ban accounts that:

  • Make excessive returns
  • Return worn or damaged items
  • Commit return fraud
  • Violate our return policy

15. CONTACT US

Have questions about returns or refunds?

📧 Email: [email protected]
🌐 Website: https://mexicandrip.com/contact
⏰ Response Time: Within 24 hours (Monday-Friday, 9 AM - 6 PM PST)

When contacting us, please include:

  • Your order number
  • Item(s) in question
  • Clear description of the issue
  • Photos (if applicable)

16. POLICY UPDATES

We may update this Return and Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically.

At MexicanDrip, your satisfaction is our priority. We're committed to making returns and exchanges as easy as possible!

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